Last updated: July 30, 2025
These Terms of Service ("Terms") govern your use of the Sharkforce workforce management platform and services provided by Alaawah ("Alaawah", "we", "us", or "our"). By accessing or using our platform, you agree to be bound by these Terms and all applicable laws and regulations. Please read these Terms carefully before using our services.
By accessing or using Sharkforce, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services. These Terms apply to all users of the platform, including employees, managers, administrators, and any third parties who access the platform through your account. Your continued use of the platform constitutes acceptance of any modifications to these Terms.
Sharkforce is a comprehensive workforce management platform that provides time tracking, scheduling, geofencing, employee management, workflow automation, and related services. Our platform helps businesses manage their workforce operations, track employee time and location, create schedules, automate workflows, and generate reports for compliance and business intelligence. The platform includes features such as facial recognition for check-ins, GPS location tracking, QR code verification, and customizable workflow automation tools.
To access certain features of Sharkforce, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other breach of security. You may not use another user's account or allow others to use your account. You are responsible for ensuring that your account information remains accurate and up-to-date.
You are responsible for ensuring compliance with applicable employment laws, data protection regulations, and workplace policies. You must use our services in a manner that respects employee privacy rights and does not interfere with other users. You are also responsible for obtaining necessary consents from employees for data collection and processing. You agree not to use the platform to: violate any applicable laws or regulations; infringe upon the rights of others; transmit harmful, offensive, or inappropriate content; attempt to gain unauthorized access to our systems; interfere with the platform's operation; or use the platform for any illegal or unauthorized purpose.
Your use of Sharkforce is also governed by our Privacy Policy, which is incorporated into these Terms by reference. You are responsible for ensuring that your use of our platform complies with applicable data protection laws, including obtaining necessary consents from employees for location tracking, time monitoring, and facial recognition features. You acknowledge that you have reviewed our Privacy Policy and understand how we collect, use, and protect personal data. You are responsible for maintaining appropriate security measures for your account and ensuring that your employees understand and consent to the data collection practices.
Sharkforce and its original content, features, and functionality are owned by Alaawah and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not copy, modify, distribute, sell, lease, reverse engineer, decompile, or disassemble any part of our platform without our written permission. You retain ownership of any content you submit to the platform, but you grant us a license to use, store, and process that content to provide our services. You represent and warrant that you have all necessary rights to grant such licenses.
Some features of Sharkforce require payment. All fees are non-refundable except as required by law. We may change our pricing with 30 days' notice. You are responsible for all taxes associated with your use of our services. Payment is due immediately upon invoicing. We reserve the right to suspend or terminate your account for non-payment. You authorize us to charge your payment method for all fees incurred. All fees are exclusive of taxes, which you are responsible for paying.
We strive to maintain high availability of our platform but do not guarantee uninterrupted access. We may perform maintenance, updates, or modifications that temporarily affect service availability. We provide support through our designated channels, but support availability may vary based on your subscription level. We are not responsible for any losses or damages resulting from service interruptions or technical issues.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INCLUDING BUT NOT LIMITED TO CONSUMER PROTECTION LAWS, ALAAWAH, ITS AFFILIATES, SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, LOSS OF GOODWILL, COMPUTER FAILURE OR MALFUNCTION, PERSONAL INJURY, PROPERTY DAMAGE, REPUTATIONAL HARM, EMOTIONAL DISTRESS, OR ANY OTHER COMMERCIAL OR NON-COMMERCIAL DAMAGES OR LOSSES, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, PRODUCT LIABILITY, OR OTHERWISE, EVEN IF ALAAWAH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, YOUR USE OF THE PLATFORM, OR ANY SERVICES PROVIDED SHALL NOT EXCEED FIFTY DOLLARS ($50.00), REGARDLESS OF THE AMOUNT YOU PAID TO ALAAWAH. WHERE LEGALLY REQUIRED, LIABILITY MAY BE LIMITED TO THE AMOUNT PAID IN THE PRECEDING TWELVE (12) MONTHS, BUT IN NO EVENT SHALL IT EXCEED $50.00. THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. ALAAWAH EXPLICITLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, COMPLETENESS, TIMELINESS, SECURITY, UNINTERRUPTED OR ERROR-FREE OPERATION, AND COMPLIANCE WITH ANY SPECIFIC REQUIREMENTS. ALAAWAH DOES NOT WARRANT THAT THE PLATFORM WILL MEET YOUR SPECIFIC REQUIREMENTS, OPERATE WITHOUT INTERRUPTION, ACHIEVE ANY INTENDED RESULT, BE COMPATIBLE OR WORK WITH ANY SOFTWARE, SYSTEM, OR OTHER SERVICES, BE SECURE, ACCURATE, COMPLETE, FREE OF HARMFUL CODE, ERROR-FREE, OR COMPLY WITH ANY INDUSTRY STANDARDS OR REGULATIONS.
ALAAWAH shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, riots, civil disturbances, government actions, labor disputes, strikes, lockouts, epidemics, pandemics, public health emergencies, internet or telecommunications failures, power outages, cyber attacks, data breaches, third-party service failures, regulatory changes, compliance requirements, technical difficulties, system maintenance, force majeure events, or any other circumstances that are not within our reasonable control. In such events, we may suspend or terminate services without liability and will use reasonable efforts to resume services as soon as practicable. You acknowledge that the platform may be subject to limitations, delays, and other problems inherent in the use of internet applications and electronic communications.
While we implement reasonable security measures, we cannot guarantee that the platform or any information transmitted through it will be completely secure. You acknowledge that: (a) no method of transmission over the internet or electronic storage is 100% secure; (b) we cannot guarantee against unauthorized access, use, disclosure, alteration, or destruction of your data; (c) third-party services and integrations may have their own security vulnerabilities; (d) you are responsible for maintaining the security of your account credentials and devices; (e) we are not liable for any data breaches, security incidents, or unauthorized access to your data, regardless of cause; (f) you should regularly backup your data and not rely solely on our platform for data storage; and (g) we may be required by law to disclose your data to government authorities. We disclaim all liability for any damages arising from security incidents, data breaches, unauthorized access, or data loss.
Our platform may integrate with or link to third-party services, websites, applications, or content. We do not control, endorse, or assume any responsibility for any third-party services, their content, privacy practices, or terms of service. Your use of third-party services is at your own risk and subject to their respective terms and policies. We disclaim all liability for: (a) the availability, accuracy, or content of third-party services; (b) any damages or losses arising from your use of third-party services; (c) any disputes between you and third-party service providers; (d) the security or privacy practices of third-party services; and (e) any changes, discontinuation, or termination of third-party services. You acknowledge that third-party services may have their own fees, limitations, and restrictions.
You are solely responsible for ensuring that your use of our platform complies with all applicable laws, regulations, industry standards, and organizational policies. We do not provide legal, compliance, or regulatory advice. Our platform is not designed to ensure compliance with specific industry regulations or standards unless explicitly stated. You acknowledge that: (a) laws and regulations may change, affecting the legality or compliance status of certain features; (b) we may need to modify or discontinue features to comply with new regulations; (c) you are responsible for obtaining necessary consents and permissions for data collection and processing; (d) we are not liable for any regulatory violations or compliance failures on your part; and (e) you should consult with legal and compliance professionals regarding your specific requirements.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU ACKNOWLEDGE AND AGREE THAT: (a) YOUR USE OF THE PLATFORM IS AT YOUR SOLE RISK AND DISCRETION; (b) WE MAKE NO REPRESENTATIONS OR WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY INFORMATION, DATA, OR CONTENT; (c) WE DISCLAIM ALL LIABILITY FOR ANY DECISIONS MADE BASED ON PLATFORM DATA OR ANALYTICS; (d) WE ARE NOT RESPONSIBLE FOR ANY EMPLOYMENT DISPUTES, WRONGFUL TERMINATION CLAIMS, OR WORKPLACE ISSUES ARISING FROM PLATFORM USE; (e) WE DISCLAIM LIABILITY FOR ANY PRIVACY VIOLATIONS, DATA PROTECTION BREACHES, OR SURVEILLANCE-RELATED CLAIMS; (f) WE ARE NOT LIABLE FOR ANY BUSINESS LOSSES, COMPETITIVE DISADVANTAGES, OR STRATEGIC FAILURES; (g) WE DISCLAIM LIABILITY FOR ANY TECHNICAL MALFUNCTIONS, SOFTWARE BUGS, OR SYSTEM FAILURES; (h) WE ARE NOT RESPONSIBLE FOR ANY THIRD-PARTY ACTIONS, CLAIMS, OR DAMAGES; (i) WE DISCLAIM LIABILITY FOR ANY REGULATORY FINES, PENALTIES, OR SANCTIONS; (j) WE ARE NOT LIABLE FOR ANY REPUTATIONAL DAMAGE OR HARM TO BUSINESS RELATIONSHIPS; (k) WE DISCLAIM LIABILITY FOR ANY INTELLECTUAL PROPERTY DISPUTES OR INFRINGEMENT CLAIMS; (l) WE ARE NOT RESPONSIBLE FOR ANY FORCE MAJEURE EVENTS OR CIRCUMSTANCES BEYOND OUR CONTROL; AND (m) ALL RISKS ASSOCIATED WITH PLATFORM USE ARE ASSUMED BY YOU. THIS SECTION APPLIES REGARDLESS OF THE LEGAL THEORY UNDER WHICH LIABILITY IS SOUGHT AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
YOU ACKNOWLEDGE THAT ALAAWAH IS OPERATED BY A SOLO DEVELOPER/SMALL BUSINESS WITH LIMITED RESOURCES. IN RECOGNITION OF THIS FACT AND TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) YOU AGREE TO PURSUE GOOD FAITH NEGOTIATIONS AND MEDIATION BEFORE INITIATING ANY LEGAL PROCEEDINGS; (b) YOU WAIVE ANY RIGHT TO SEEK PUNITIVE, EXEMPLARY, OR MULTIPLIED DAMAGES; (c) YOU AGREE THAT ANY LEGAL FEES AND COSTS INCURRED BY ALAAWAH IN DEFENDING AGAINST FRIVOLOUS OR UNSUCCESSFUL CLAIMS SHALL BE PAID BY YOU; (d) YOU ACKNOWLEDGE THAT THE LOW-COST NATURE OF THE SERVICE REFLECTS LIMITED LIABILITY AND SUPPORT; (e) YOU AGREE THAT ANY DISPUTES MUST BE RESOLVED ON AN INDIVIDUAL BASIS AND YOU WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTION LAWSUITS OR COLLECTIVE PROCEEDINGS; (f) YOU UNDERSTAND THAT THE PLATFORM IS PROVIDED AS A BEST-EFFORT SERVICE WITHOUT ENTERPRISE-LEVEL GUARANTEES; (g) YOU AGREE TO PROVIDE 30 DAYS WRITTEN NOTICE OF ANY POTENTIAL CLAIM TO ALLOW FOR RESOLUTION; (h) YOU ACKNOWLEDGE THAT PURSUING LEGAL ACTION AGAINST A SOLO DEVELOPER FOR AMOUNTS EXCEEDING THE SERVICE VALUE IS DISPROPORTIONATE AND AGREE TO LIMIT CLAIMS ACCORDINGLY; AND (i) YOU AGREE THAT THE TOTAL AGGREGATE LIABILITY CAP OF $50 REFLECTS THE ECONOMIC REALITY OF A SOLO-OPERATED SERVICE.
TO PROTECT AGAINST ABUSIVE LITIGATION AND TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) YOU AGREE THAT ANY CLAIM SEEKING DAMAGES LESS THAN $1,000 MUST BE RESOLVED THROUGH SMALL CLAIMS COURT OR BINDING ARBITRATION; (b) YOU ACKNOWLEDGE THAT FILING LAWSUITS FOR AMOUNTS DISPROPORTIONATE TO THE SERVICE VALUE (TYPICALLY UNDER $50/MONTH) MAY BE CONSIDERED FRIVOLOUS; (c) YOU AGREE TO PAY ALL OF ALAAWAH'S LEGAL FEES, COSTS, AND DAMAGES IF YOUR CLAIM IS DETERMINED TO BE FRIVOLOUS, VEXATIOUS, OR BROUGHT IN BAD FAITH; (d) YOU WAIVE ANY RIGHT TO SEEK ATTORNEY'S FEES UNLESS SPECIFICALLY REQUIRED BY STATUTE; (e) YOU AGREE THAT REPEATED THREATS OF LEGAL ACTION WITHOUT MERIT MAY RESULT IN IMMEDIATE ACCOUNT TERMINATION; (f) YOU ACKNOWLEDGE THAT THE BURDEN OF PROOF FOR ANY CLAIM RESTS ENTIRELY WITH YOU; (g) YOU AGREE THAT ANY CLAIM MUST BE SUPPORTED BY CLEAR AND CONVINCING EVIDENCE OF ACTUAL DAMAGES; (h) YOU WAIVE ANY RIGHT TO SEEK INJUNCTIVE RELIEF THAT WOULD DISRUPT BUSINESS OPERATIONS; (i) YOU AGREE THAT CLAIMS BASED ON THEORETICAL OR SPECULATIVE DAMAGES ARE PROHIBITED; AND (j) YOU ACKNOWLEDGE THAT PURSUING LITIGATION AGAINST A SOLO DEVELOPER WITHOUT FIRST ATTEMPTING GOOD FAITH RESOLUTION IS UNREASONABLE AND MAY RESULT IN SANCTIONS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, you agree to indemnify, defend, and hold harmless Alaawah, its affiliates, subsidiaries, parent companies, directors, officers, employees, agents, licensors, service providers, contractors, consultants, successors, assigns, and any third parties from and against any and all claims, demands, actions, suits, proceedings, investigations, audits, damages, losses, costs, expenses (including reasonable attorneys' fees, court costs, expert witness fees, and litigation expenses), liabilities, obligations, penalties, fines, sanctions, and judgments of any kind, whether known or unknown, suspected or unsuspected, disclosed or undisclosed, liquidated or unliquidated, arising out of or relating to: (a) your use of, access to, or inability to use the platform or any services; (b) your violation of these Terms or any applicable laws, regulations, or third-party rights; (c) your violation of any intellectual property, privacy, data protection, employment, or other rights; (d) your content, data, or information provided to or through the platform; (e) your failure to obtain necessary consents, permissions, or licenses; (f) any claims by your employees, customers, contractors, or other third parties related to your use of the platform; (g) any regulatory violations, compliance failures, or government investigations; (h) any security incidents, data breaches, or unauthorized access involving your account or data; (i) any employment-related claims arising from workforce monitoring; (j) any personal injury, property damage, or other harm allegedly caused by your use of the platform; (k) any misrepresentation or breach of warranty by you; and (l) any other actions, omissions, or conduct by you or your representatives. This indemnification obligation survives termination of these Terms and your use of the platform. Alaawah reserves the right to assume exclusive defense and control of any matter subject to indemnification, and you agree to cooperate fully with such defense.
We may terminate or suspend your access to Sharkforce immediately, without prior notice or liability, for any reason, including but not limited to: (a) violation of these Terms or any applicable laws; (b) conduct that we believe is harmful to other users, us, or third parties; (c) non-payment of fees; (d) extended periods of inactivity; (e) security concerns or suspected fraudulent activity; (f) regulatory or compliance issues; (g) force majeure events; (h) business decisions or platform changes; or (i) any other reason at our sole discretion. Upon termination: (a) your right to use the platform ceases immediately; (b) we may delete your account and data in accordance with our data retention policies; (c) you remain liable for any fees incurred before termination; (d) you must cease all use of the platform and destroy any copies of platform materials; and (e) provisions of these Terms that by their nature should survive termination shall survive. We are not liable for any damages arising from termination or suspension of your account.
For users outside Canada: These Terms are governed by and construed in accordance with the laws of the jurisdiction where ALAAWAH is incorporated, without regard to conflict of law principles. Disputes may be resolved through binding arbitration as described in the Canadian Jurisdiction section for Canadian users. For Canadian users: See the 'Canadian Jurisdiction and Governing Law' section below, which takes precedence for all Canadian residents and businesses. Any claims must be brought within the applicable limitation period under the governing law, typically one (1) to two (2) years depending on the nature of the claim and jurisdiction.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable. The failure of ALAAWAH to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. No waiver of any provision of these Terms shall be effective unless in writing and signed by an authorized representative of ALAAWAH. A waiver of any breach or default shall not constitute a waiver of any subsequent breach or default.
These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and ALAAWAH regarding your use of the platform and supersede all prior or contemporaneous agreements, representations, warranties, and understandings. We reserve the right to modify these Terms at any time, in our sole discretion, with or without notice. Material changes will be communicated through reasonable means, such as email notification or prominent notice on our website. Your continued use of the platform after any changes constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must immediately stop using our services and terminate your account. No other modifications to these Terms will be effective unless in writing and signed by both parties.
We may offer beta, experimental, or preview features that are not fully tested or supported. These features are provided 'AS IS' without any warranties and may be discontinued at any time without notice. You acknowledge that beta features may contain bugs, errors, or security vulnerabilities. We are not liable for any damages arising from your use of beta features. Your use of beta features may be subject to additional terms and conditions.
You retain ownership of all content and data you submit to the platform ('User Content'). However, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform your User Content in connection with providing our services. You represent and warrant that you have all necessary rights to grant this license and that your User Content does not violate any third-party rights or applicable laws. We may remove or disable access to any User Content that violates these Terms or applicable laws.
If you use our APIs, you agree to comply with our API documentation and usage guidelines. We may implement rate limiting, usage quotas, and other restrictions on API access. You may not use our APIs to: (a) create competing services; (b) reverse engineer our platform; (c) overwhelm our systems; (d) violate these Terms; or (e) engage in any unauthorized or illegal activities. We reserve the right to revoke API access at any time without notice.
Our platform and services may be subject to export control laws and regulations. You agree to comply with all applicable export control laws and not to export, re-export, or transfer our platform or services to prohibited countries, entities, or individuals. You represent that you are not located in, under the control of, or a national or resident of any country subject to embargo or other trade restrictions.
You must be at least 18 years old and have the legal capacity to enter into these Terms. If you are using our services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. Organizations are responsible for ensuring that all users under their account comply with these Terms.
We reserve the right, but have no obligation, to monitor, review, or moderate User Content and platform usage. We may investigate violations of these Terms and take appropriate action, including but not limited to: (a) issuing warnings; (b) suspending or terminating accounts; (c) removing content; (d) reporting violations to law enforcement; and (e) pursuing legal action. We are not liable for any actions or inactions regarding monitoring or enforcement.
The following sections shall survive termination of these Terms: Intellectual Property Rights, Payment Terms and Billing (for outstanding obligations), Limitation of Liability and Disclaimers, Indemnification, Dispute Resolution and Governing Law, Severability and Waiver, User-Generated Content and Data Ownership (for the license granted), and this Survival of Terms section.
These Terms do not create any partnership, joint venture, employment, or agency relationship between you and ALAAWAH. You may not bind ALAAWAH to any obligation or represent that you have authority to do so. We are independent contractors, and neither party has authority to act on behalf of the other.
You consent to receive communications from us electronically, including via email, in-app notifications, or posting on our website. You agree that all agreements, notices, disclosures, and other communications that we provide electronically satisfy any legal requirement that such communications be in writing. Electronic signatures and records have the same legal effect as physical signatures and records.
We may assign or transfer these Terms and our rights and obligations hereunder, in whole or in part, without your consent in connection with any merger, acquisition, reorganization, sale of assets, or by operation of law. You may not assign or transfer these Terms or your rights and obligations hereunder without our prior written consent. Any attempted assignment in violation of this section shall be void.
You acknowledge and agree that ALAAWAH may, at its sole discretion and without prior notice, migrate, relocate, or transfer any or all aspects of our technical infrastructure, including but not limited to servers, databases, applications, content delivery networks, and supporting systems, to any jurisdiction worldwide. This includes: (a) migration between cloud providers (AWS, Google Cloud, Microsoft Azure, or any other provider); (b) relocation of data centers within or between countries, continents, or regions; (c) changes in hosting arrangements, colocation facilities, or managed services; (d) implementation of distributed architectures across multiple jurisdictions; (e) adoption of edge computing or content delivery networks in new locations; (f) consolidation or distribution of services for operational efficiency; (g) compliance with government data localization requirements or restrictions; (h) response to force majeure events, natural disasters, or geopolitical situations; (i) business continuity and disaster recovery implementations; (j) performance optimization and latency reduction initiatives; (k) cost optimization and resource allocation decisions; (l) security enhancements requiring infrastructure changes; (m) regulatory compliance necessitating infrastructure modifications; and (n) any other operational, strategic, or technical reasons. You waive all rights to object to such migrations and agree that: (i) service availability may be temporarily affected during migrations without compensation; (ii) data processing locations may change without notice; (iii) you assume all risks related to compliance with local laws in new jurisdictions; (iv) we are not liable for any regulatory violations, compliance failures, or legal issues arising from infrastructure migrations; (v) you consent to data processing in any jurisdiction where we operate infrastructure; and (vi) this consent covers all future migrations regardless of destination or applicable laws.
By using our services, you acknowledge that ALAAWAH operates as a global technology platform that may provide services from any jurisdiction worldwide. You agree that: (a) we may establish operations, subsidiaries, or service centers in any country or jurisdiction; (b) customer support, data processing, and technical operations may be conducted from multiple international locations; (c) we are not bound by any specific jurisdictional requirements unless explicitly required by law; (d) you waive any claims related to the geographic location of service provision; (e) we may change our primary business jurisdiction or incorporate in additional jurisdictions without notice; (f) service terms and conditions may vary by jurisdiction to comply with local laws; (g) you consent to international service provision regardless of your location; (h) we disclaim liability for any conflicts between local laws and our service provision; (i) you are responsible for ensuring your use of our services complies with your local laws; (j) we may restrict or modify services in certain jurisdictions due to legal or operational constraints; (k) force majeure events in any jurisdiction may affect global service availability; (l) we reserve the right to refuse service in jurisdictions where provision would be illegal or impractical; and (m) this agreement covers service provision from any current or future ALAAWAH business location worldwide.
For users in Canada, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. We collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances. You have the right to: (a) know what personal information we collect and how we use it; (b) access your personal information and request corrections; (c) withdraw consent for certain uses of your personal information; (d) file a complaint with the Privacy Commissioner of Canada if you believe we have violated your privacy rights. We will respond to privacy requests within 30 days and provide information in an understandable format. For privacy-related inquiries, contact us at privacy@shark-force.com.
For employers in Ontario using our workforce monitoring features, you acknowledge your obligations under the Employment Standards Act (ESA). If you have 25 or more employees, you must have a written electronic monitoring policy that describes: (a) whether and how you monitor employees electronically; (b) the purposes for which information obtained through electronic monitoring may be used; (c) the date the policy was prepared and the dates of any changes. You are responsible for providing this policy to employees and ensuring compliance with all ESA requirements. Our platform provides tools to help with compliance, but you remain solely responsible for meeting your legal obligations as an employer.
For consumers in Ontario, your rights under the Consumer Protection Act (CPA) are preserved. You have the right to: (a) receive clear and accurate information about our services; (b) cancel certain contracts within specified timeframes; (c) seek remedies for misrepresentation or unfair practices; (d) file complaints with the Ministry of Public and Business Service Delivery. For subscription services, we will provide clear information about automatic renewals, cancellation procedures, and billing practices. If you believe we have engaged in unfair practices, you may contact the Consumer Protection Ontario at 1-800-889-9768 or file a complaint online.
For users in Canada, these Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada. You consent to the jurisdiction of such courts and waive any objection to venue. For Quebec residents, certain consumer protection laws may apply, and you may have additional rights under the Quebec Consumer Protection Act. Nothing in these Terms limits your rights under applicable Canadian consumer protection legislation.
We may store and process your data in Canada and other jurisdictions where we or our service providers operate. When transferring personal information outside Canada, we ensure appropriate safeguards are in place as required by PIPEDA and applicable provincial privacy laws. You consent to such transfers, provided they comply with applicable privacy legislation. We will notify you of any material changes to our data storage or processing locations and provide you with the opportunity to withdraw consent where legally required.
If you have any questions about these Terms of Service, please contact us at legal@shark-force.com. We encourage you to review these Terms regularly to stay informed about your rights and obligations. For urgent legal matters, please include 'URGENT' in the subject line of your email. For privacy-related inquiries specific to Canadian users, contact privacy@shark-force.com. For employment law compliance questions in Ontario, consult with qualified legal counsel.