Terms of Use
Last updated: September 2025
These Terms of Service (“Terms”) govern your use of the Sharkforce workforce management platform and services provided by Alaawah (“Alaawah”, “we”, “us”, or “our”). By accessing or using our platform, you agree to be bound by these Terms and all applicable laws and regulations. Please read these Terms carefully before using our services.
Acceptance of Terms
By accessing or using Sharkforce, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services. These Terms apply to all users of the platform, including employees, managers, administrators, and any third parties who access the platform through your account. Your continued use of the platform constitutes acceptance of any modifications to these Terms.
Service Description
Sharkforce is a comprehensive workforce management platform that provides time tracking, scheduling, geofencing, employee management, workflow automation, AI task validation, and AI Knowledge Management services. Our platform helps businesses manage their workforce operations, track employee time and location, create schedules, automate workflows, and generate reports for compliance and business intelligence. The platform includes features such as facial recognition for check-ins, GPS location tracking, QR code verification, customizable workflow automation tools, AI-powered task validation with photo analysis and quality scoring, AI Knowledge Management for storing and processing organizational procedures and policies, Memory Management for capturing institutional wisdom and insights, and AI Profile Configuration for customizing AI personality and behavior to match company culture and standards.
Account Registration and Use
To access certain features of Sharkforce, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other breach of security. You may not use another user's account or allow others to use your account. You are responsible for ensuring that your account information remains accurate and up-to-date.
Enterprise Member Management and Administrative Controls
Organizations using Sharkforce have access to comprehensive member management capabilities designed for enterprise environments. Administrative users may: (a) Review and approve/reject account deletion requests from organization members; (b) Remove members from the organization while preserving their account data; (c) Deactivate member accounts to restrict access while maintaining data for compliance purposes; (d) Permanently delete member accounts with complete data anonymization; (e) Assess business impact of member actions including active workflows and pending approvals; (f) Maintain audit trails of all administrative actions for compliance and security; (g) Configure role-based access controls and permissions; and (h) Manage data retention policies and deletion workflows. These administrative controls ensure business continuity, regulatory compliance, and proper data governance while providing flexibility to address various organizational needs and member situations.
User Responsibilities and Acceptable Use
You are responsible for ensuring compliance with applicable employment laws, data protection regulations, and workplace policies. You must use our services in a manner that respects employee privacy rights and does not interfere with other users. You are also responsible for obtaining necessary consents from employees for data collection and processing. You agree not to use the platform to: violate any applicable laws or regulations; infringe upon the rights of others; transmit harmful, offensive, or inappropriate content; attempt to gain unauthorized access to our systems; interfere with the platform's operation; or use the platform for any illegal or unauthorized purpose.
AI Knowledge Management Responsibilities
When using our AI Knowledge Management features, you are responsible for: Content Accuracy and Legality (ensuring all organizational knowledge, procedures, policies, and memories you upload are accurate, up-to-date, and comply with applicable laws and regulations); Data Ownership and Rights (confirming you have the legal right to upload and process organizational content, including proper authorization from your organization and any necessary third-party permissions); Content Quality and Appropriateness (ensuring uploaded content is professional, relevant to your business operations, and free from inappropriate, offensive, or harmful material); Regular Content Review (periodically reviewing and updating your knowledge base, memories, and AI profile settings to maintain accuracy and relevance); Employee Consent and Privacy (obtaining appropriate consent from employees for any personal information included in organizational knowledge or memories); Security and Access Control (maintaining appropriate access controls for your knowledge base and ensuring only authorized personnel can view or modify sensitive organizational information); Compliance with Organizational Policies (ensuring your use of AI Knowledge Management features aligns with your organization's internal policies, procedures, and data governance requirements); and Responsible AI Configuration (configuring AI profiles and settings in a manner that promotes fair, unbiased, and appropriate AI behavior that aligns with your organization's values and standards). You acknowledge that AI Knowledge Management features are designed to enhance your organization's operations and that you are solely responsible for the content you provide and how it is used within your organization.
Data and Privacy
Your use of Sharkforce is also governed by our Privacy Policy, which is incorporated into these Terms by reference. You are responsible for ensuring that your use of our platform complies with applicable data protection laws, including obtaining necessary consents from employees for location tracking, time monitoring, and facial recognition features. You acknowledge that you have reviewed our Privacy Policy and understand how we collect, use, and protect personal data. You are responsible for maintaining appropriate security measures for your account and ensuring that your employees understand and consent to the data collection practices.
Intellectual Property Rights
Sharkforce and its original content, features, and functionality are owned by Alaawah and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not copy, modify, distribute, sell, lease, reverse engineer, decompile, or disassemble any part of our platform without our written permission. You retain ownership of any content you submit to the platform, but you grant us a license to use, store, and process that content to provide our services. You represent and warrant that you have all necessary rights to grant such licenses.
Payment Terms and Billing
Some features of Sharkforce require payment. All fees are non-refundable except as required by law. We may change our pricing with 30 days' notice. You are responsible for all taxes associated with your use of our services. Payment is due immediately upon invoicing. We reserve the right to suspend or terminate your account for non-payment. You authorize us to charge your payment method for all fees incurred. All fees are exclusive of taxes, which you are responsible for paying.
Service Availability and Support
We strive to maintain high availability of our platform but do not guarantee uninterrupted access. We may perform maintenance, updates, or modifications that temporarily affect service availability. We provide support through our designated channels, but support availability may vary based on your subscription level. We are not responsible for any losses or damages resulting from service interruptions or technical issues.
Limitation of Liability and Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INCLUDING BUT NOT LIMITED TO CONSUMER PROTECTION LAWS, ALAAWAH, ITS AFFILIATES, SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, LOSS OF GOODWILL, COMPUTER FAILURE OR MALFUNCTION, PERSONAL INJURY, PROPERTY DAMAGE, REPUTATIONAL HARM, EMOTIONAL DISTRESS, OR ANY OTHER COMMERCIAL OR NON-COMMERCIAL DAMAGES OR LOSSES. OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS SHALL NOT EXCEED FIFTY DOLLARS ($50.00). THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
Force Majeure and Unforeseen Circumstances
ALAAWAH shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, riots, civil disturbances, government actions, labor disputes, strikes, lockouts, epidemics, pandemics, public health emergencies, internet or telecommunications failures, power outages, cyber attacks, data breaches, third-party service failures, regulatory changes, compliance requirements, technical difficulties, system maintenance, force majeure events, or any other circumstances that are not within our reasonable control.
Data and Security Disclaimers
While we implement reasonable security measures, we cannot guarantee that the platform or any information transmitted through it will be completely secure. You acknowledge that: (a) no method of transmission over the internet or electronic storage is 100% secure; (b) we cannot guarantee against unauthorized access, use, disclosure, alteration, or destruction of your data; (c) third-party services and integrations may have their own security vulnerabilities; (d) you are responsible for maintaining the security of your account credentials and devices; (e) we are not liable for any data breaches, security incidents, or unauthorized access to your data, regardless of cause; (f) you should regularly backup your data and not rely solely on our platform for data storage; and (g) we may be required by law to disclose your data to government authorities.
Artificial Intelligence and Automated Systems
Our platform uses artificial intelligence (AI) and automated systems for various features including task validation, facial recognition, and workflow automation. You acknowledge and agree that: (a) AI systems may make automated decisions that affect your use of the platform; (b) AI validation results are provided for informational purposes and should not be considered infallible; (c) you are responsible for reviewing and verifying AI-generated results; (d) AI systems may process images, biometric data, and other personal information with end-to-end encryption; (e) AI decisions may be subject to human review upon request; (f) we continuously work to improve AI accuracy and fairness but cannot guarantee perfect results; (g) you may opt-out of certain AI features where legally permissible; and (h) AI processing is conducted in compliance with applicable privacy laws and our Privacy Policy.
Third-Party Services and Integrations
Our platform may integrate with or link to third-party services, websites, applications, or content. We do not control, endorse, or assume any responsibility for any third-party services, their content, privacy practices, or terms of service. Your use of third-party services is at your own risk and subject to their respective terms and policies.
Regulatory and Compliance Disclaimers
You are solely responsible for ensuring that your use of our platform complies with all applicable laws, regulations, industry standards, and organizational policies. We do not provide legal, compliance, or regulatory advice. Our platform is not designed to ensure compliance with specific industry regulations or standards unless explicitly stated.
Solo Developer and Small Business Protection
YOU ACKNOWLEDGE THAT ALAAWAH IS OPERATED BY A SOLO DEVELOPER/SMALL BUSINESS WITH LIMITED RESOURCES. YOU AGREE TO PURSUE GOOD FAITH NEGOTIATIONS AND MEDIATION BEFORE INITIATING ANY LEGAL PROCEEDINGS. YOU AGREE THAT ANY DISPUTES MUST BE RESOLVED ON AN INDIVIDUAL BASIS AND YOU WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTION LAWSUITS OR COLLECTIVE PROCEEDINGS.
Anti-Frivolous Lawsuit Protection
TO PROTECT AGAINST ABUSIVE LITIGATION AND TO THE MAXIMUM EXTENT PERMITTED BY LAW: YOU AGREE THAT ANY CLAIM SEEKING DAMAGES LESS THAN $1,000 MUST BE RESOLVED THROUGH SMALL CLAIMS COURT OR BINDING ARBITRATION. YOU AGREE TO PAY ALL OF ALAAWAH'S LEGAL FEES, COSTS, AND DAMAGES IF YOUR CLAIM IS DETERMINED TO BE FRIVOLOUS, VEXATIOUS, OR BROUGHT IN BAD FAITH.
Indemnification
TO THE MAXIMUM EXTENT PERMITTED BY LAW, you agree to indemnify, defend, and hold harmless Alaawah, its affiliates, subsidiaries, parent companies, directors, officers, employees, agents, licensors, service providers, contractors, consultants, successors, assigns, and any third parties from and against any and all claims, demands, actions, suits, proceedings, investigations, audits, damages, losses, costs, expenses (including reasonable attorneys' fees), liabilities, obligations, penalties, fines, sanctions, and judgments of any kind arising out of or relating to your use of, access to, or inability to use the platform or any services.
Termination and Suspension
We may terminate or suspend your access to Sharkforce immediately, without prior notice or liability, for any reason, including but not limited to: (a) violation of these Terms or any applicable laws; (b) conduct that we believe is harmful to other users, us, or third parties; (c) non-payment of fees; (d) extended periods of inactivity; (e) security concerns or suspected fraudulent activity; (f) regulatory or compliance issues; (g) force majeure events; (h) business decisions or platform changes; or (i) any other reason at our sole discretion.
Dispute Resolution and Governing Law
For users outside Canada: These Terms are governed by and construed in accordance with the laws of the jurisdiction where ALAAWAH is incorporated, without regard to conflict of law principles. For Canadian users: See the ‘Canadian Jurisdiction and Governing Law’ section below, which takes precedence for all Canadian residents and businesses.
Severability and Waiver
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.
Entire Agreement and Modifications
These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and ALAAWAH regarding your use of the platform and supersede all prior or contemporaneous agreements, representations, warranties, and understandings. We reserve the right to modify these Terms at any time.
Beta Features and Experimental Services
We may offer beta, experimental, or preview features that are not fully tested or supported. These features are provided ‘AS IS’ without any warranties and may be discontinued at any time without notice.
User-Generated Content and Data Ownership
You retain ownership of all content and data you submit to the platform (“User Content”). However, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform your User Content in connection with providing our services.
API Usage and Rate Limiting
If you use our APIs, you agree to comply with our API documentation and usage guidelines. We may implement rate limiting, usage quotas, and other restrictions on API access.
Export Control and International Use
Our platform and services may be subject to export control laws and regulations. You agree to comply with all applicable export control laws.
Age Restrictions and Capacity
You must be at least 18 years old and have the legal capacity to enter into these Terms. If you are using our services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
Canadian Privacy Compliance (PIPEDA)
For users in Canada, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. For privacy-related inquiries, contact us at privacy@shark-force.com.
Ontario Employment Standards Act Compliance
For employers in Ontario using our workforce monitoring features, you acknowledge your obligations under the Employment Standards Act (ESA). If you have 25 or more employees, you must have a written electronic monitoring policy. Our platform provides tools to help with compliance, but you remain solely responsible for meeting your legal obligations as an employer.
Canadian Jurisdiction and Governing Law
For users in Canada, these Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada. Nothing in these Terms limits your rights under applicable Canadian consumer protection legislation.
Contact Information
If you have any questions about these Terms of Service, please contact us at legal@shark-force.com. For privacy-related inquiries specific to Canadian users, contact privacy@shark-force.com.
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